Salesforce has announced Connected Assets, a cutting-edge suite of capabilities integrated into the Manufacturing Cloud. This innovative solution leverages Industry AI to deliver real-time asset management and predictive maintenance, enabling manufacturers to optimize operations, reduce downtime, and enhance customer satisfaction. This innovative solution integrates service information, enabling manufacturers to optimize asset management, enhance performance, and deliver exceptional customer experiences. With it, businesses can gear up the power of data to transform their asset management strategies.
Table of Contents
What are Connected Assets?
Connected Assets provides manufacturers with a unified, real-time view of their assets, including service history, telematics, and customer data, enabling more informed decision-making and improved asset management.
The innovation behind Connected Assets lies in its bidirectional, over-the-air (OTA) capabilities, allowing seamless data sharing between the cloud and connected assets, and providing a contextualized view of equipment conditions.
How Connected Assets Helps Manufacturers
- Unified Data Management: It integrates structured and unstructured data from various sources, enabling manufacturers to monitor and analyze performance and customer experiences, ensuring proactive responses to their needs.Â
- Comprehensive Asset Overview: Sales, service, and retail representatives gain access to complete asset information, facilitating quicker decisions when supporting customers and technicians, leading to improved service and satisfaction.
- Real-Time Asset Monitoring: Asset Performance Monitoring allows service teams to track key performance indicators, identifying potential issues early and alerting customers to prevent costly downtimes.
- Actionable Telematics Insights: The Actionable Telematics Framework helps manufacturers ingest and monitor critical data, such as location and diagnostics, ensuring timely responses to operational challenges and improving service efficiency.
- Proactive Maintenance Predictions: Asset Service Prediction uses AI to forecast maintenance needs before breakdowns occur, enabling faster repairs and reducing the likelihood of repeat service visits.
- Comprehensive Asset Summaries: The Asset Service Summary feature employs generative AI to compile alerts, open cases, and warranty status, streamlining customer support and revealing revenue opportunities.
- Concise Asset Health Overviews: Asset Telemetry Summary provides an AI-generated snapshot of asset health, offering actionable recommendations to maximize performance and quickly identify service needs.
Endnote
Connected Assets enables manufacturers to tackle real-time insights, driving operational efficiency and elevating service quality. This transformative solution opens new revenue opportunities, allowing businesses to thrive in a competitive landscape. By embracing Connected Assets, manufacturers can enhance their strategic decision-making and secure a sustainable future.
For manufacturers looking to elevate their operations with Salesforce’s Connected Assets and optimize asset management, Salesforce Consulting Services can provide tailored support to implement these innovative solutions effectively.
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