The automotive industry faces numerous challenges, from managing vast amounts of customer data to streamlining sales and service processes. Efficiently handling these tasks can be daunting without the right tools.
Salesforce Automotive Cloud offers a comprehensive solution designed to address these specific challenges. It enhances customer relationships, improves operational efficiency, and provides valuable insights, helping automotive businesses stay competitive.
However, if your unique requirements aren’t fully met, you can extend Salesforce’s capabilities with prebuilt Salesforce apps for Automotive available on AppExchange. These apps offer tailored solutions to further optimize your business operations.
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Top 10 Salesforce Apps for Automotive Industry
1. iDrivesale – Automotive Management
Salesforce apps for Automotive, like iDrivesale, ensure your dealership stays ahead of the competition with real-time data and proven tools to increase sales and ROI. This platform is designed specifically for automotive dealerships, streamlining the entire sales process from lead generation to closing deals.
- Provides a clean, visual dashboard for managing the entire sales funnel
- Built on the Salesforce Lightning Platform, offering robust integration and scalability
- Enables instant communication through SMS and chat within the sales, marketing, and service teams
- Centralizes all dealership locations under a single, unified view for better business decisions
Priced at $120/user/month. Find more details on AppExchange.
2. Dealership Management System (DMS) (by DealerTeam)
DealerTeam is the #1 Salesforce solution for dealer management systems, offering a complete, cloud-based platform that connects all departments to improve customer experience and provide real-time analytics.
Salesforce apps for Automotive, like DealerTeam, empower dealerships with modern, integrated solutions to manage every aspect of their operations, from sales to service to accounting.
- Automotive management tools, including internet lead management and call tracking
- Service features like vehicle reconditioning, repair orders, and appointment scheduling
- Comprehensive parts management with global inventory and reporting
- Robust accounting features with a full general ledger, accounts payable/receivable, and daily operating control.
Priced at $125/user/month. Find more details on AppExchange.
3. Xotigo Automotive Supplier Sales Management Suite
Xotigo Sales Management Suite transforms sales teams and processes into intelligent, high-performing powerhouses tailored to the unique needs of automotive suppliers.
- Integrates market data from S&P IHS Markit, GlobalData LMC Auto, and others for smart opportunity management
- Provides transparency in sales contract and pricing management to improve contract performance
- Automates potential claims insights and maximizes change potentials with a guided process
- Manages payments and forecasts with real-time data consolidation and user-friendly interfaces
Priced at €50/user/month. Find more details on AppExchange.
4. DealerMatix DMS (Dealership Management System)
DealerMatix DMS empowers automotive dealerships by unifying customer, product, and retail experiences, offering a comprehensive 360-degree view to drive efficiency and streamline processes across the value chain.
Salesforce apps for Automotive, like DealerMatix DMS, enhance dealership operations by integrating all aspects of sales, service, and inventory, leading to improved collaboration and efficiency.
- Manages leads, opportunities, and quotes with a product configurator and custom schemes
- Handles sales orders, contracts, finance, insurance, and payments, ensuring smooth sales operations
- Optimizes service management with capacity planning, repair orders, and field service route planning
- Streamlines inventory management across multiple branches with automated and manual allocation.
Priced at $50/user/month. Find more details on AppExchange.
5. GetAUTO
GetAUTO connects Salesforce to the automotive ecosystem, enhancing efficiency by eliminating double keying and integrating multiple partner systems for a seamless workflow.
- Replaces manual data entry with seamless automation, improving Customer 360 and Vehicle 360 views
- Expand integrations with key partners like Keyloop Customer, Autotrader, and CarGurus
- Continuously updates key adaptors for maximum value and compatibility with Salesforce
- Increases lead tracking and management efficiency with advanced search and matching capabilities
Priced at £10/company/month. Find more details on AppExchange.
6. Otonomo
Otonomo drives growth and optimization by providing valuable vehicle data to manage fleets effectively, reducing costs and automating alerts.
Salesforce apps for Automotive, like Otonomo, enable businesses to utilize VIN-specific data from OEMs, enhancing fleet management and operational efficiency.
- Integrates out-of-the-box with Salesforce for easy vehicle management
- Monitors vehicle status, maintenance milestones, and alerts
- Delivers insights through reports, dashboards, and maps
- Ensures compliance with privacy regulations such as GDPR and CCPA
Priced at $1.16/per vehicle/month. Find more details on AppExchange.
7. Tohoom’s Commercial Intelligence Management (CIM)
Tohoom’s CIM empowers Original Equipment Suppliers (Automotive, Aerospace & Defense, High Tech) by focusing on cost reduction and operational excellence through strategic resource allocation and informed decision-making.
- Streamlines resources and collaborative business processes for optimal efficiency
- Offers a cost-effective subscription model with a low total cost of ownership
- Facilitates strategic resource allocation for the most profitable programs
- Improves access to high-quality information about commercial relations for better decision-making.
Priced at $1,799/user/year. Find more details on AppExchange.
8. CitNOW Workshop
CitNOW Workshop maximizes service opportunities by integrating seamlessly with the Salesforce platform, linking customer and vehicle records to enhance transparency and data-driven decision-making.
Salesforce apps for Automotive, like CitNOW Workshop, help dealerships enhance their service operations and customer engagement through robust data integration and analytics.
- Enables improved decision-making and marketing with insights into customer behaviour and acceptance rates
- Enhances performance tracking with new dashboard functionalities for monitoring video engagement
- Provides a comprehensive overview by integrating eVHC data, parts, and labour costs, streamlining the repair approval process
- Offers a holistic view of both the customer and vehicle, improving service quality and building stronger relationships
Payment is required for external services or products. Find more details on AppExchange.
9. DocuSign eSignature for Salesforce
DocuSign eSignature for Salesforce helps automotive businesses close deals faster by streamlining the agreement process and enhancing efficiency and customer experience.
Salesforce apps for Automotive, like DocuSign eSignature, maximize your Salesforce investment and streamline agreement processes, ensuring compliance and accelerating business cycles.
- Send agreements directly to Salesforce contacts or specify email addresses with customizable messages and reminders
- Create agreements using Salesforce data and DocuSign templates that pull in data with merge fields
- Provide responsive signing experiences on mobile devices, adapting document formatting to the device’s size and orientation
- Automatically write back signed documents and signer-provided data to Salesforce for seamless record-keeping.
Priced at $30/user/month. Find more details on AppExchange.
10. Empolis Service Express for Salesforce
Empolis Service Express enhances automotive service operations with intelligent knowledge management, enabling support agents to quickly identify solutions for complex customer cases and improve satisfaction.
- Utilizes AI-based intelligent search to guide agents directly to needed information, integrating data sources seamlessly
- Increases first-time fix rates with interactive, guided troubleshooting that turns inexperienced staff into experts quickly
- Provides faster service support through an API interface, delivering information even from outside Salesforce
- Uses semantic search based on customer cases to highlight relevant text passages in service documents.
Priced at €9.5/user/month. Find more details on AppExchange.
Conclusion
The benefits of using Salesforce for the automotive industry are immense, offering a variety of solutions tailored to meet the specific needs of businesses. Salesforce Automotive Cloud and the diverse range of apps available on AppExchange provide powerful tools to streamline operations, enhance customer experiences, and drive growth.
These solutions not only address common industry challenges but also offer the flexibility to extend capabilities to meet unique business requirements.
For businesses with specific needs not fully addressed by existing solutions, developing custom apps is an effective way to leverage Salesforce’s robust platform. By partnering with Salesforce app development services providers, automotive companies can create bespoke solutions.
Contact us for any Salesforce consulting or custom app development needs. Our team of experts is ready to help you unlock the full potential of Salesforce, providing solutions that drive your automotive business forward.
