Top 10 Salesforce AppExchange Apps for Customer Service

Delivering great customer service means more than just responding to tickets—it’s about building trust, resolving issues faster, and creating experiences that customers remember. But with growing customer expectations and scattered systems, service teams often struggle to stay efficient and proactive.

With these Salesforce apps for customer service teams, organizations can streamline case management, automate routine tasks, and provide real-time support across channels. These tools are built to enhance agent productivity, speed up resolution times, and help you deliver consistent service at scale.

Explore more: How to Choose the Right Salesforce AppExchange App – A complete guide to picking the best app for your needs.

10 Best Salesforce Apps for Customer Service

1. Docusign eSignature for Salesforce

DocuSign eSignature for Salesforce lets service and sales teams send, sign, and manage agreements directly within Salesforce—accelerating deal cycles with a secure, seamless experience.

• Create and send agreements using Salesforce data and DocuSign templates with just a few clicks.
• Track signing status in real-time and automatically store completed documents on Opportunity or Account records.
• Enable responsive signing across any device, improving customer experience and completion rates.
• Ensure full compliance with HIPAA, FedRAMP, ISO 27001, and more—trusted by 700,000+ customers worldwide.

Priced at $30/user/month. Find more details on AppExchange.

2. Vonage for Service Cloud

Vonage for Salesforce Service Cloud unifies voice, AI, and CRM data into a seamless contact center experience, enhancing agent performance and delivering consistent customer service at scale.

• Natively integrates with Salesforce for CTI, real-time call control, and embedded analytics within Service Cloud Voice.
• Routes calls, emails, chats, and social requests using intelligent logic across all Salesforce Omni-Channel capabilities.
• Leverage Conversation Analyzer for AI-driven speech analytics and real-time transcriptions.
• Offers global reach, 99.999% uptime, and industry-grade compliance for secure, high-quality voice communication.

Priced at $50/user/month. Find more details on AppExchange.

3. Talkdesk for Salesforce

Talkdesk for Salesforce delivers a deeply integrated AI-powered contact center, combining CTI, automation, and omnichannel engagement—all within the Salesforce ecosystem.

• Provide personalized support across voice and SMS via seamless Salesforce Omni-Channel integration.
• Use intelligent routing and Talkdesk Studio to match customers with the right agent based on real-time CRM data.
• Automate workflows with Salesforce Lightning Flows, from call logging to proactive SMS campaigns.
• Access real-time dashboards and historical analytics embedded directly in Salesforce for data-driven decisions.

Priced at $10/user/month. Find more details on AppExchange.

4. Email to Case Premium

Email to Case Premium enhances standard email-to-case functionality in Salesforce, streamlining case visibility, updates, and communication to improve agent productivity and service quality.

• Visualize case timelines, toggle public/private comments, and preview files or AI-extracted images within the case view.
• Send rich-text emails and create case comments simultaneously—with scheduling, formatting, and draft-saving features.
• Reduce handling time using canned responses, knowledge base integration, and AI-generated follow-ups.
• Prevent duplicates and email loops with intelligent threading and clean, auto-assigned case creation from inbox forwarding.

Priced at $22/user/month. Find more details on AppExchange.

5. Five9

The Five9 Adapter for Salesforce combines AI-powered contact center capabilities with native CTI integration, giving agents smarter tools for delivering fast, personalized service.

• Connect inbound, outbound, and blended voice channels via Open CTI and automate workflows with backend system integration.
• Use AI-driven Intelligent Virtual Agents to resolve routine inquiries with NLP, tone analysis, and no-code workflows.
• Empower agents with predictive, power, and preview dialers to optimize outbound sales productivity.
• Enhance service with ACD, IVR, call recording, and real-time monitoring—all within the Salesforce desktop.

Priced at $15/seat/month. Find more details on AppExchange.

6. Distribution Engine

Distribution Engine automates lead, case, and contact assignments using intelligent, rules-based routing, ensuring the right rep gets the right task at the right time.

• Route any Salesforce object based on territory, skill, seniority, or workload with round-robin and weighted assignment.
• Balance workloads fairly with caps, working hours, and online availability toggles.
• Auto-reassign neglected records and track time-to-contact with alerts and analytics.
• Easy to configure and scale—no complex workflows or code required for setup.

Priced at $20/user/month. Find more details on AppExchange.

7. SurveyMonkey

SurveyMonkey for Salesforce helps marketing and service teams automate feedback collection and turn survey responses into actionable insights—right inside Salesforce.

• Automatically send personalized surveys post-interaction using Salesforce triggers and merge data.
• Choose from 250+ expert-built templates, including CSAT, NPS, and CES for fast deployment.
• Map responses to any standard or custom Salesforce object and analyze results in real time.
• Automate follow-ups, assign tasks, and use sentiment analysis to act on critical feedback efficiently.

Find more details on AppExchange.

8. UPS Shipping App

The UPS Shipping App by Zenkraft is a 100% Salesforce-native solution that simplifies shipping, tracking, and returns, letting customer service teams manage logistics directly in Salesforce.

• Ship, track, and process returns for UPS and 200+ carriers using native Salesforce objects like Leads, Accounts, and Opportunities.
• Automatically generate shipping and return labels, estimate delivery dates, and calculate shipping costs in real time.
• Empower customers with real-time tracking and branded post-purchase experiences.
• Streamline RMAs and reduce service costs with integrated returns and pickup scheduling—all from one platform.

Priced at $299/company/month. Find more details on AppExchange.

9. In-gage

In-gage brings AI-powered quality assurance, compliance, and customer feedback automation to Salesforce, helping service teams audit 100% of interactions while reducing risk and improving performance.

• Instantly flag compliance risks and track sentiment with AI-powered emotion and behavior analysis.
• Automate case categorization by type, skill, language, and emotion to improve resolution time.
• Score agent interactions, track service efficiency, and deliver personalized coaching with in-app QA scorecards.
• Link NPS, feedback, and real-time surveys directly to cases, accounts, and agents for deeper insights.

Priced at $3/user/month. Find more details on AppExchange.

10. Blitzz

Blitzz empowers sales and service teams to deliver real-time, remote visual support using cobrowsing, screensharing, video chat, and more—directly from Salesforce.

• Launch secure cobrowse or video sessions from Cases, Accounts, or Leads—no downloads or logins required.
• Use markup tools, remote zoom, and OCR to guide customers through troubleshooting or product demos.
• Capture images, record calls, and document sessions with GPS and timestamped metadata.
• Optimized for Sales Cloud and Service Cloud, with full cross-platform and mobile support—plus enterprise-grade security.

Priced at $35/user/month. Find more details on AppExchange.

End Note

Improving customer service gets easier with Salesforce apps for customer service teams that bring automation, visibility, and intelligence into everyday support operations. These solutions empower agents to work smarter, respond faster, and personalize every interaction.

By integrating these apps into your Salesforce ecosystem, you can build a stronger support experience, reducing effort for both agents and customers, while driving satisfaction and loyalty.

Looking for a custom solution? Explore our Salesforce App Development Services to create a customer service app tailored to your exact business needs.