Salesforce has introduced Industries AI, a revolutionary suite of AI tools crafted to meet the distinct needs of various sectors. By seamlessly integrating AI into its industry clouds, Salesforce enables businesses to streamline operations, elevate customer interactions, and unlock data-driven insights—offering immediate value and automation at scale.
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What is Industries AI?
Industries AI provides a versatile suite of pre-built and customizable AI capabilities that effortlessly integrate with existing Salesforce implementations. From streamlining inventory management to elevating patient care, Industries AI offers industry-specific solutions designed to address the unique challenges faced across various sectors.
Transforming Industries with Agentforce
Agentforce, an integral component of Industries AI, is set to transfigure how work gets done. These AI agents can be configured in minutes and autonomously execute industry-specific tasks, freeing up human resources for more strategic endeavours.
Industries AI: Powered by Data Cloud and Einstein Trust Layer
Industries AI is built on the robust foundation of Data Cloud and Einstein Trust Layer. Data Cloud ensures secure and reliable data management, while Einstein Trust Layer guarantees the ethical and responsible use of AI. This powerful combination enables businesses to apply the full potential of AI with confidence.
New Capabilities Announced for Salesforce Industry Clouds
Financial Services
- Complaint Summaries: Automatically generates case summaries from customer interactions, speeding up complaint resolution.
- Candidate Auto-Matching: Matches patients to clinical trials based on eligibility criteria, reducing assessment time.
Healthcare
- Patient Services & Benefits Verification: Provides pre-visit recaps and benefits summaries, accelerating time to care.
- Vehicle Telemetry Summary: Monitors vehicle telematics data, generating summaries for customer service agents to identify maintenance issues.
Public Sector
- Application History: Provides a comprehensive overview of an applicant’s request for benefits, simplifying case management.
- Version Comparison: Creates summaries to highlight changes in applications, aiding caseworkers in understanding eligibility.
Consumer Goods
Inventory Check: Generates summaries of truck inventory deviations, helping delivery supervisors identify root causes.
Energy & Utilities
Bill History, Rate, and Usage Insights: Analyzes customer bill fluctuations and usage, assisting customer service teams in issue resolution.
Manufacturing
Asset Service Summary: Provides an overview of alerts, cases, work orders, and warranty status for manufacturing service agents.
Education
Recruitment Inquiry & Opportunity Management: Streamlines the recruitment process by automating responses to inquiries and assigning staff to prospective students.
Nonprofit
Program Participant Notes Summaries: Generates summaries of program participant case histories, enabling case managers to provide more individualized care.
Net Zero
- ESG Disclosure Report Generation: Suggests responses to ESG reporting criteria, streamlining the process.
- ESG Report Accuracy Assessment: Evaluates the tone, phrasing, and quality of ESG report responses.
Communications
Quick Quote: Streamlines the creation of multi-site budgetary quotes, enabling sales representatives to offer personalized customer experiences.
Media and Entertainment
RFP Management: Automatically creates opportunities and identifies key information from RFP documents, streamlining the proposal process.
Embrace the Power of Industries AI
Salesforce Industries AI is transforming how businesses across sectors operate, providing tailor-made solutions to industry-specific challenges. Whether you’re looking to simplify processes, enhance customer interactions, or leverage AI to drive efficiency, Industries AI offers the tools you need. Get started today and see how AI can propel your business to new heights!
Activate the Future of AI-driven innovation with Salesforce Industries AI, and transform your business by automating key processes, enhancing customer experiences, and gaining actionable insights.
For tailored AI solutions designed to address your industry’s unique challenges, opt for Salesforce consultation and start maximizing the potential of AI today!
